Conversation: a talk, especially an informal one, between two or more people, in which news and ideas are exchanged. – Wikipedia
In our travels and work across Asia and the Pacific, we have spent many hours in conversations with:
> private sector
> overseas development aid (donors)
> civil society
We all know that conversations involve speaking and listening but why is it that so often these actors fail to reach a common understanding in the area of human capital development in tourism? Why is there so often a clash between public and private stakeholders? Why do donors appear distant? Why is civil society often silent?
Our experience has shown that misunderstandings often occur due to language. Not in the sense of fluency in a particular language of a country but rather the type of language used in dialogue between stakeholders, particularly at tourism policy, strategy and human capital development level. Time and again, well-meaning human capital development initiatives flounder in ill-conceived project documents, badly thought-through inputs/outputs, cookie-cutter approaches, often tinged with colonial undertones.
DHC recognizes the distinct roles and responsibilities of public and private sector actors at the various stages of any human capital development in cycle in tourism, particularly at the early phase. We know how to facilitate and guide all stakeholders to a common goal and reach collaborative actions.
We create partnerships allowing multiple stakeholders to communicate and collaborate to achieve their mission and amplify their reach.
DHC has expertise in helping public/private actors and donors with civil society to initiate policies, strategies, plans and actions to support increased destination competiveness.
You might say that our focus is on achieving service quality in tourism destinations, through a targeted focus on people.